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Computer User Support Specialist

Job Descriptions

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Position Purpose

Support the Information System Manager, in the maintenance of computer network systems, equipment, software and environment. Support staff,   volunteers, and participants of Head Start of Lane County with relevant training and education of computer related functions, software and systems.

Essential Job Responsibilities – Performance Indicators

Assist Information Systems Manager (40%)

  1. Assist in the coordination and purchase of software and hardware for personal computers and network. Install and implement purchased systems; evaluate systems and databases in relation to specific user requests; evaluate hardware and software; test products to determine if performance meets stated specifications.
  2. Clarify and assess users computing needs and problems.
  3. Use (RT) Request Tracker -- Ticketing database system to document all problems and solutions related to Computer User Support, technology, and training
  4. Support local area network (LAN), Internet connections. Support applications including current and updated versions of Windows, ‘Microsoft Office Professional’, OpenOffice and LibreOffice. Support (WebCAF) our web-based Head Start of Lane County child and family database.  Support specialized vertical market applications (educational software) and other programs. 
  5. Install, configure and maintain computer software and upgrade as necessary.
  6. Maintain staff computers, classroom computers, parent computers, and all educational software used by Head Start children and staff.
  7. Maintain computer hardware, clean, repair, and replace as indicated.
  8.  Perform related work as required, and maintain password, and other sensitive Information Technology issues confidential at all times.    

 

Organizational Planning / Documentation (20%)

  1. Meet weekly with supervisor to discuss maintenance and training needs.
  2. Perform written and telephone correspondence.
  3. Maintain contact and support with Head Start sites and staff.
  4. Prepare and maintain computerized database of equipment and software.
  5. Make decisions, and exercise judgment in analyzing problems and determining organization of work.
  6. Assist in the development of future department needs for Head Start.

 

Computer Training (20%)

  1. Assess user skill level and decide appropriate training approach.
  2. Provide technical assistance and training, formal and informal of Head Start staff and parents on the use of computers, programs and Internet/E-mail.
  3. Coach users on basic uses of computer hardware and software; assist users with problem solving.

 

Research and Development (20%)

  1. Research developing technologies, which would benefit Head Start of Lane County.
  2. Maintain current knowledge of changing systems and programs.

 All communications are potentially sensitive and are subject to Head Start's policy on confidentiality.

Education and Experience and Requirements

  • An Associates degree in computer science or computer information systems/networks is required and a minimum of two years experience managing and supporting systems and staff in a PC network environment.
  • General knowledge of microcomputer software, hardware and principles. Basic knowledge of microcomputer networking concepts. General knowledge of major classes of application software.
  • Experience assisting in the maintenance of a computer network.
  • Strong knowledge of operating systems and general business software programs.
  • Excellent oral, written communication skills, including group presentations.
  • Good diagnostic, troubleshooting, and problem solving skills.
  • Current Oregon Driver's License and proof of current auto insurance required.
  • Employment contingent upon the results of the following:
    • DMV check
    • Drug Screen
    • Physical Capacity Examination
  •  Must have scheduling flexibility to perform occasional weekend and/or after hour services.

Physical/Mental Abilities and Processes

  • Ability to make independent decisions, and exercise judgment in analyzing problems and determining correct procedures to be followed.
  • Ability to establish good working relationships and work harmoniously with others, both as a team and independently.
  • Ability to prepare reports and documents and to explain them in precise technical terms.
  • Ability to keep current and adapt to changing environments and new technologies.
  • The ability to develop new skills and knowledge as needed.
  • The ability to lift and carry up to 50 pounds for up to 100 yards.
  • The ability to regularly to bend, stoop, kneel, and crawl in order to work behind and under equipment.
     

Position Information

  • 52 weeks/Barg Unit
  • Supervised by the Information Systems Manager.

This job description was last updated on July 30, 2001/June 2012/February 2015

Head Start of Lane County is an EEO Employer.