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Early Head Start Family Services Specialist

Job Descriptions

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Position Purpose

Under the supervision and direction of the Early Head Start Director/Regional Manager, the Family Services Specialist provides support and technical assistance to EHS direct service staff in the content areas of family partnerships and engagement, community resources and collaborations, support service delivery, training and mentoring, monitoring and reporting, and providing best practices in working with families.

Essential Job Responsibilities – Performance Indicators
(% may vary depending upon case loads and model)

Integrated Technical Support and Services (80%)

  1. Technical Assistance: Content Development and Consultation
    1. Maintains above content development expertise and disseminates such knowledge by providing ongoing quality assistance to staff.
    2. Research computerized and other library searches for current materials in field to support direct service staff in above content areas.
    3. Promote continuous improvement and quality assurance efforts for the agency at the regional level.
    4. Provide resources and referrals to families as requested to support their efforts and family partnership plans
    5. Coordinate family education efforts for regional and program wide opportunities
    6. Support and assist with program wide events and site based family activity nights as requested by supervisor
    7. Recruit speakers and provide resources for family events as indicated through utilization of parent education and interest surveys
    8. Contribute resources and assist with updating the parent education and interest survey resource page on the agency web site annually
    9. Inform families and staff about resources available through donations and assist with the distribution of items
    10. Provide support and resources to families transitioning out of the program
    11. Be aware of, understand and be able to articulate:
      1. Current community service resources,
      2. Head Start performance standards
      3. Other regulations/protocols for the provision of quality services
  2. Coaching and Mentoring
    1. Provide support and coordination for parent orientations
    2. Support direct service staff in the area of documentation and proper use of the child and family database
    3. Monitor, evaluate and ensure training of classroom and community volunteers
    4. Provide staff training in areas of parent education and family engagement and community resources
    5. Provide support and referrals for crisis intervention as needed
    6. Support Policy Council representatives in their role and encourage acquisition of leadership roles within the program and the community
    7. Promote family literacy
    8. Encourage and support fatherhood involvement
  3. Quality Assurance: Evaluation and Assessment
    1. Provide results of regional monitoring efforts to EHS Director/Regional Manager on a regular basis to ensure compliance
    2. Conduct visits and share observations/findings of site visits with EHS Director/Regional Manager
    3. Ensure that follow up and screenings requirements are met in accordance with time lines in policies and procedures
    4. Contribute to the development of action plans for continuous quality improvement
  4. Compliance and Review
    1. Assist with the coordination of the annual program self-assessment and the follow-up reporting
    2. Assist with the development and maintaining written policies and procedures that are in compliance with Head Start Performance Standards
  5. Site Coordination
    1. Oversee caseloads of highest needs EHS families as identified through the reflective practice process.
    2. Facilitate all family and child staffings and reflective practice to provide coaching and mentoring to T/FA and home visitor’s positions within their site. Include community partners as applicable.
    3. Provide results of site monitoring, including direct service activities and status to EHS Director/Regional Manager to ensure compliance.
    4. Support and assist site events and site based family activity events as requested by supervisor.
    5. Assist EHS Director/Regional Manager to ensure program compliance with codes of all state and local licensing agencies and grant requirements.
    6. Attend regular meetings and professional development activities as needed or requested by supervisor.

Training (10%)

  1. Provide staff training in areas of parent education and family engagement and community resources

Committee and Planning (10%)

  1. Attend meetings, trainings etc. as assigned by supervisor


Minimum Requirements

  • Bachelor's Degree or higher in Family and Humans Services or closely related degree
  • Two years of professional level experience in specialty areas preferably in a social/family service environment, leadership (coaching, mentoring, and training) experience is also preferred
  • Strong knowledge of local community resources
  • Intermediate to advanced computer skills, internet and e-mail
  • Current enrollment in the Child Care Division- Central Background Registry
  • Valid Oregon Driver’s License, proof of current auto insurance and access to transportation
  • Must have flexible schedule to accommodate family needs, may include some evening or weekend hours
  • Must be Pediatric CPR & First Aid certified within 30 days of employment


Knowledge, Skills and Abilities

  • Ability to utilize agency resources, technology and library to appropriately answer questions and provides guidance to staff and parents
  • Ability to train and provide presentations to large and small groups as well as individuals
  • Ability to collaborate with and have working knowledge of local community resources related to disability services
  • Ability to communicate (verbal and written) effectively and appropriately with others
  • Ability to work independently as well as in a team environment
  • Sustained concentration and attention to detail and accuracy
  • Ability to prioritize and manage a complex work load and deadlines
  • Excellent diagnostic and problem solving skills
  • Ability to meet the needs of all families specifically those with special needs and with culturally diverse populations
  • Frequent driving to sites, training and home visits sometimes in outlying areas
  • Regular sitting, working at computer keyboard and desk, standing to file misc. documents in filing cabinet. Occasional bending, stooping and lifting up to 25 lbs.

All communications are potentially sensitive and are subject to Head Start's policy on confidentiality.

Position Information

  • Pay greade 11-12 DOE
  • supervised by EHS Director/Regional Manager