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Family Support Coordinator

Job Descriptions

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Position Purpose

Under the supervision and direction of the Family/Community Partnership Consultant, the Family Support Coordinator provides support and technical assistance to specific regions and their direct service staff in the content areas of family partnerships and engagement, community resources and collaborations, support service delivery, training and mentoring, monitoring and reporting, and providing best practices in working with families.

Essential Job Responsibilities – Performance Indicators (% may vary depending upon case loads and model)

 

Integrated Technical Support and Services (20%)

  1. Maintains above content development expertise and disseminates such knowledge by providing ongoing quality assistance to staff.
  2. Research computerized and other library searches for current materials in field to support direct service staff in above content areas.
  3. Promote continuous improvement and quality assurance efforts for the agency at the regional level.
  4. Be aware of, understand and be able to articulate-
    1. current community service resources,
    2. Head Start performance standards and
    3. Other regulations/protocols for the provision of quality services.

Content Area Administration and Staff Support (35%)

  1. Provide results of regional monitoring efforts to content area consultants and regional managers on a regular basis to ensure compliance.
  2. Conduct visits and share observations/findings of site visits with supervisor and regional manager.
  3. Provide support and coordination for parent orientations.
  4. Support direct service staff in the area of documentation and proper use of the child and family database.
  5. Coordinate service delivery to families at the regional level through staffing and meetings with direct service staff either small group or one on one as needed and include community partners as applicable.
  6. Attend all family and child staffing to provide coaching and mentoring to teacher/family advocate positions within their region.
  7. Provide resources and referrals to families as requested to support their efforts and family partnership plans.
  8. Coordinate family education efforts for regional and program wide opportunities.
  9. Support and assist with program wide events and regionally based family activity nights as requested by supervisor.
  10. Recruit speakers and provide resources for family events as indicated through utilization of parent education and interest surveys.
  11. Ensure that health follow up and screenings requirements are met in accordance with time lines in policies and procedures.
  12. Contribute resources and assist with updating the parent education and interest survey resource page on the agency web site annually.
  13. Participate in regional team meetings as deemed necessary by regional manager
  14. Contribute to the development of action plans for continuous quality improvement.

Family Support (35%)

  1. Maintain caseload of highest needs families as identified through the family partnership process.
  2. Inform families and staff about resources available through donations and assist with the distribution of items.
  3. Provide support and referrals for crisis intervention as needed.
  4. Promote family literacy.
  5. Encourage and support fatherhood involvement.
  6. Support families in the application and enrollment process as needed to ensure full enrollment.
  7. Provide support and resources to families transitioning in and out of the program.
  8. Work with families to qualify for, and enroll in, DHS contract. For Full Day Program
  9. Monitor eligibility of families on DHS contract. For Full Day Program
  10. Ongoing communication with DHS case workers on contract status. For Full Day Program

Policy Council Site-Level Support (5%)

  1. Support site level Policy Council representatives in their role and encourage acquisition of leadership roles within the program and community.
  2. Attend Policy Council meeting either monthly or on a rotation basis.
  3. Work with site level Policy Council representatives to develop "meet and greet" sessions. Attend sessions as support/guidance personnel.
  4. Provide guidance and support for site level Policy Council projects and activities.

Misc. (5%)

  1. Attend meetings, trainings etc. as assigned by supervisor.
  2. Other duties as assigned by supervisor.

 

Minimum Requirements:

  • Bachelor's Degree or higher in Family and Humans Services or closely related degree.
  • Two years of professional level experience in specialty areas preferably in a social/family service environment, leadership (coaching, mentoring, and training) experience is also preferred.
  • Strong knowledge of local community resources.
  • Intermediate to advanced computer skills, internet and e-mail.
  • Current enrollment in the Child Care Division- Central Background Registry.
  • Valid Oregon Driver’s License, proof of current auto insurance and access to transportation.
  • Must have flexible schedule to accommodate family needs, may include some evening or weekend hours.
  • Must be Pediatric CPR & First Aid certified within 30 days of employment.

Knowledge, Skills and Abilities:

  • Ability to utilize agency resources, technology and library to appropriately answer questions and provides guidance to staff and parents.
  • Ability to train and provide presentations to large and small groups as well as individuals.
  • Ability to collaborate with and have working knowledge of local community resources related to disability services.
  • Ability to communicate (verbal and written) effectively and appropriately with others.
  • Ability to work independently as well as in a team environment.
  • Sustained concentration and attention to detail and accuracy.
  • Ability to prioritize and manage a complex work load and deadlines.
  • Excellent diagnostic and problem solving skills.
  • Ability to meet the needs of all families specifically those with special needs and with culturally diverse populations.
  • Frequent driving to sites, training and home visits sometimes in outlying areas.
  • Regular sitting, working at computer keyboard and desk, standing to file misc. documents in filing cabinet. Occasional bending, stooping and lifting up to 25 lbs.

All communications are potentially sensitive and are subject to Head Start's policy on confidentiality.

Position Information

  • 44 weeks (full year would be 50-52)
  • Pay Grade 11-12 DOE
  • Supervised by Family/Community Partnership Consultant

 

Policy Council Approval: May 2013. August 2014

Job Description created April 2013
Revisions: August 2014
Head Start of Lane County is an EEO Employer