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Information Systems Manager

Job Descriptions

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Position Purpose

To provide comprehensive computer, network, and application training and support for Head Start of Lane County staff, volunteers, and participants.

Essential Job Responsibilities - Performance Indicators

Network Administration (25%)

  1. The Information Systems Manager is responsible for supervising the installation, configuration, and administration all Head Start of Lane County computer and network equipment. This currently includes four Internet servers (Debian 3.1 ("Sarge")), six application and file servers (Debian 3.1 ("Sarge") and Microsoft Windows 2003), 14 networks connected by IPSEC VPNs, and over 200 workstations. Supported applications include an accounting and financial management system (Sage MIP), a custom Linux/Apache/MySQL/PHP (LAMP) Head Start child and family DBMS (WebCAF), Internet services and applications (Postfix SMTP, Dovecot IMAP, Sophos PureMessage, OpenLDAP, BIND, Apache 2, Drupal CMS, PHPBB2, and so on), and a variety of standard and open source office productivity applications (Microsoft Office, OpenOffice.org, Mozilla Firefox, Mozilla Thunderbird).
  2. Responsible for supervising the maintenance of parent computers, classroom computers, and all educational software used by Head Start children and staff.
  3. Provide consultation regarding computer network as new Head Start facilities are developed

 

Organizational Planning / Community Networking / Supervision (25%)

  1. Participate in regular meetings of the Leadership Advisory Committee (LAC). Participate in regular Regional Manager and Consultant meetings as requested. Chair the meetings of the Tracking committee. Meet with the Board of Directors, Policy Council, and other Committees as required.
  2. Participate in regular discussions, both in person and by telephone and electronic mail, with regional managers, consultants, administrators, and other staff.
  3. Participate in annual budget planning and strategic planning processes.
  4. Attend and present to state, regional, and national Head Start conferences and workshops.
  5. Supervise, direct, train and evaluate the Computer Support Specialists.
  6. Write and update all computer and network related policies. Monitor staff, volunteer, and participant compliance with all relevant policies and procedures.

 

Software Development (25%)

  1. Responsible for the development and maintenance of WebCAF, a comprehensive Head Start child and family DBMS. Responsible for the development of multiple small web based applications used by Head Start staff.
  2. Meet with management and staff, determine needs, program, test and debug, provide training and support.
  3. Maintain development environment.
  4. Research appropriate programming tools and techniques.

 

Research and Development (20%)

  1. Research, propose, bid, and purchase new computer and network hardware and software.
  2. Plan network infrastructure to accommodate growth and changing organizational needs.
  3. Research emerging technologies and their impact on Head Start of Lane County.

 

Computer Training / Communication / Documentation (5%)

  1. Provide or supervise the provision of ongoing formal and informal computer training to Head Start staff, parents, and others, as needed.
  2. Develop or supervise the development of written documentation for software applications and procedures.
  3. Document network systems and procedures and supervise the maintenance of inventory records on all equipment.
  4. Support the maintenance and development of large World Wide Web site providing information about Head Start of Lane County to staff, parents, and interested members of the public.

All communications are potentially sensitive and are subject to Head Start's policy on confidentiality.

Knowledge/Skills/Experience Required

  • A minimum of two years experience managing and supporting systems and staff in a PC network environment. The Information Systems Manager should have developed a thorough, working knowledge of Microsoft Windows 2000/XP; Linux or UNIX plus sendmail or Postfix, Apache, Samba, or Windows Server 2000/2003; CAT5 (100BASE-T) network cabling installation and repair; Microsoft Outlook Express, Mozilla Thunderbird or another electronic mail program; Microsoft Office or OpenOffice.org; and PC hardware support and repair.
  • A minimum of two years of experience managing a Linux, UNIX or Windows Server file and application server, preferably in a networked multi-user environment, and specific experience with TCP/IP network installation, administration, and troubleshooting, mail and web server operation and management, and administration of large, multi-user systems.
  • A minimum of one year of experience in web site development, including HTML authoring, Javascript scripting, PHP/Python/Perl or ASP programming including experience with SQL databases.
  • A minimum of one year of experience providing computer training experience in the classroom or in another formal setting.
     

Physical/Mental Abilities and Processes

  • Excellent diagnostic, troubleshooting, and problem solving skills.
  • Excellent written and verbal communications skills
  • The ability to work well with many individuals and groups of people.
  • The ability to develop new skills and knowledge as needed.
  • The ability to lift and carry up to 50 pounds for up to 100 yards.
  • The ability to regularly to bend, stoop, kneel, and crawl in order to work behind and under equipment.
     

Position Information

  • 52 weeks per year
  • Supervised by the Operations Director.

 

This job description was last updated 03/06. 08/2013

Head Start of Lane County is an EEO Employer.