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Position Purpose

Oversees reception area at the South Lane Early Learning Complex location and related functions.

Essential Job Responsibilities: Performance Indicators

Answer Multi-line Telephone (40%)

  1. Answer multi-line telephone switchboard in a timely, courteous and professional manner for all Agencies within the complex.
  2. Transfer calls for 25+ employees.
  3. Accurately receive, record and disseminate messages for all Agencies within the complex.
  4. Update voice-mail as needed.
  5. Answer phone questions regarding operations, transportation, enrollment for all within the complex.

Incoming and Outgoing Mail (5%)

  1. Receive and distribute inter-office mail.
  2. Pick up mail from mailbox on a daily basis.
  3. Send and receive faxes.

Greet, Assist and Direct Visitors (50%)

  1. Greet, assist and direct all visitors in a courteous manner.
  2. Assure all visitors sign in on appropriate logs.
  3. Post and update information on bulletin boards.
  4. Keep area clean and clear of obstructions that might impede traffic flow and safety considerations.
  5. Keep pamphlets and employment application bins filled with current materials.

Administrative Support (5%)

  1. Check for adults cleared to pick up children.
  2. Data entry into Child Plus and other computer applications as requested.
  3. Provide assistance for Region, run attendance and other regional reports.
  4. Other duties as assigned.

All communications are potentially sensitive and are subject to Head Start’s policy on confidentiality.

Knowledge/Skills/Experience/Documentation Required

  • High school diploma or GED required and one year experience in general office practices with emphasis on reception, switchboard.
  • Bilingual verbal and written skills in English and Spanish are required.
  • Strong computer skills using PC’s and variety of software applications, word processing, database & e-mail.
  • Ability to appropriately interact with a wide variety of individuals, i.e. staff, parents and the public.
  • Ability to work in a fast paced multi-task environment.
  • Ability to operate a wide variety of office equipment, copier, fax, postage meter, voice mail etc.
  • Strong organizational skills and ability to prioritize workload.
  • Must be currently enrolled in Child Care Division, Criminal History Registry

Physical/Mental Abilities and Processes

  • Maintain professional & courteous attitude under stress of work demands.
  • Ability to handle multiple tasks simultaneously.
  • Regular sitting, stooping and bending on daily basis.
  • Ability to use phone system and verbally relay messages.
  • Occasional lifting up to 35 lbs.
  • Ability to visually scan immediate work environment

Position Information

  • 10 month position
  • Supervised by Regional Manager

This job description was last updated on December 4, 2006. May 2018

Head Start of Lane County is an EEO Employer.

Are you able to perform all of the duties stated in the job description?

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