Family Outreach Manager

Position Purpose

The Family Outreach Manager will be the lead person in the Family engagement process. The Family Outreach Manager will have a variety of responsibilities:

1. Support the South Lane region as a liaison for families who speak Spanish and/or Mam.
2. Assist with, and provide community resources and collaborations, support service delivery, monitoring and reporting, and provide best practices in working with Spanish Speaking families.
3. Provide mentoring and training for the Family Support / Interpreter’s and support for the Regional and Assistant Regional Managers as needed.
4. Manage Community Partner Relations. Interfacing with community partners and openly representing the agency among public officials, businesses, other agencies, and the general public

Essential Job Responsibilities: Performance Indicators

1. Assist and provide support and coordination for Spanish Speaking families with required procedures: enrollment, orientations, registration, classroom screenings and child assessments.
2. Assist Spanish-speaking telephone callers with receiving and giving information.
3. Translate written materials from English to Spanish: flyers, letters to parents, calendars etc.
4. Assist Agency direct service staff with verbal communication with Spanish-speaking families (e.g., parent activity events, home visits, parent-teacher conferences, etc.)
5. Attend staffing and meetings with direct service staff either in small group or one on one as needed.
6. Organize and lead the Family Support/Interpreter monthly meetings.
7. Provide resources and referrals to Spanish speaking families as requested to support their efforts and family partnership plans. Set/monitor appropriate family and/or individual goals.
8. Ensure that health follow up and screenings requirements are met for Spanish Speaking children.
9. Attend Regional and Agency training that pertain to the Family Service Component.
10. Document in the Agency Data System the support provided and interactions with Spanish Speaking Families.
11. Serve as a Point of Contact. The Family Outreach Manger is a personal contact for the agency programs with the goal to increase public awareness of the agency’s activities in a favorable way.
12. Report regularly to the Head Start Director.
13. Other duties as requested.

All communications are potentially sensitive and are subject to Head Start’s policy on confidentiality.

Knowledge/Skills/Experience Required

• A minimum of an Associate Degree in Family and Humans Services or related field. 3 years’ experience may be considered in lieu of a Degree.
• Requires advanced Spanish/English verbal and written translation experience, minimum one to two years’ relevant experience.
• Strong knowledge of local community resources.
• Frequent significant decision and problem – solving abilities.
• Ability to work as a team member collaborating with staff, parents and community resources.
• Ability to respond appropriately to an emergency or a crisis situation.
• Intermediate to advanced computer skills, internet and e-mail.
• Current enrollment in the Child Care Division- Central Background Registry.
• Valid Oregon Driver’s License, proof of current auto insurance and access to transportation.
• Must have flexible schedule to accommodate family needs, may include some evening or weekend hours.
• Must be Pediatric CPR & First Aid certified within 30 days of employment.

Physical/Mental Abilities and Processes

• Must be able to effectively operate a motor vehicle, as local travel is required.
• Must be able to work without intensive supervision.
• Must be able to balance and prioritize workload.

Position Information

• 52 weeks per year
• Pay Grade 13
• Exempt position/Non-Bargaining Unit
• Supervised by Family and Community Engagement Consultant

Job Description created 8/28/2019

Policy Council approved 9/2019

Updated: July 2021. August 2021. November 2021

This job description was last updated on 08/11/2021. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

Because this position requires in-person work and is student and/or visitor facing, complete vaccination against coronavirus disease 2019 (also known as COVID-19) is required.

Head Start of Lane County is an EEO Employer.
Head Start of Lane County is an Equal Employment Opportunity Employer. All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.