Position Purpose

Oversees reception area at larger sites/locations and related functions.

Essential Job Responsibilities: Performance Indicators

Answer Multi-line Telephone (40%)

  1. Answer multi-line telephone switchboard in a timely, courteous and professional manner.
  2. Transfer calls for 25+ employees.
  3. Accurately receive, record and disseminate messages.
  4. Update voice-mail as needed.
  5. Answer phone questions regarding operations, transportation, enrollment etc.

Incoming and Outgoing Mail (5%)

  1. Receive and distribute inter-office mail.
  2. Pick up mail from mailbox on a daily basis.
  3. Send and receive faxes.

Greet, Assist and Direct Visitors (50%)

  1. Greet, assist and direct all visitors in a courteous manner.
  2. Assure all visitors sign in on appropriate logs.
  3. Post and update information on bulletin boards.
  4. Keep area clean and clear of obstructions that might impede traffic flow and safety considerations.
  5. Keep pamphlets and employment application bins filled with current materials.

Administrative Support (5%)

  1. Check for adults cleared to pick up children.
  2. Data entry into Agency adopted software and other computer applications as requested.
  3. Provide assistance for Region, run attendance and other regional reports.
  4. Other duties as assigned.

All communications are potentially sensitive and are subject to Head Start’s policy on confidentiality.

Knowledge/Skills/Experience/Documentation Required

  • High school diploma or GED required and one year experience in general office practices with emphasis on reception, switchboard.
  • Bilingual verbal and written skills in English and Spanish are required.
  • Strong computer skills using PC’s and variety of software applications, word processing, database & e-mail.
  • Ability to appropriately interact with a wide variety of individuals, i.e. staff, parents and the public.
  • Ability to work in a fast paced multi-task environment.
  • Ability to operate a wide variety of office equipment, copier, fax, postage meter, voice mail etc.
  • Strong organizational skills and ability to prioritize workload.
  • Must be currently enrolled in Child Care Division, Criminal History Registry

Physical/Mental Abilities and Processes

  • Maintain professional & courteous attitude under stress of work demands.
  • Ability to handle multiple tasks simultaneously.
  • Regular sitting, stooping and bending on daily basis.
  • Ability to use phone system and verbally relay messages.
  • Occasional lifting up to 35 lbs.
  • Ability to visually scan immediate work environment

Position Information

  • 9 month position
  • Supervised by Regional Manager

This job description was last updated on December 4, 2006. June 2018. January 2019. August 2021

This job description was last updated on 08/11/2021. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

Head Start of Lane County is an EEO Employer.
Head Start of Lane County is an Equal Employment Opportunity Employer. All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Are you able to perform all of the duties stated in the job description?

Signature : _____________________________________  Date: _______________

Print Name: __________________________________________________________