Head Start will establish, maintain and implement communication and reporting systems to ensure timely and accurate information is provided to parents, policy groups, staff and the community and feedback is received from these.
Provide forums for staff to comment and share information with management.
Two way communications between staff and parents will be, on a regular basis, in the parent’s primary language or through an interpreter.
E-mail, texting apps
Home visits, virtual visits
Inter-agency mail system
Governing bodies will be given regular communications regarding
financial reports (monthly)
policies and procedures
national and local information
Information will be given in advance of any planned meeting date to allow the governing body time to review and digest the information.
Family Support Coordinators (FSC) will arrange for translation services for welcome visits, parent meetings, etc.
If the interpreter is unable to provide services on that date, that interpreter will contact other interpreters to see whether they are available.
If no interpreter is available, the FSC will be assisted in accessing an outside interpreter. Each interpreter has an approved list of people they can access and will use volunteers whenever possible.
If a paid interpreter is used that is also a regular employee, that person will be paid hourly and needs to fill out a timecard designated “translator” for the time worked.
If the interpreter is not a regular employee, he/she needs to have a W-9 on file in payroll and a “Translation Services Provided” form filled out each time they work. Forward these to payroll.
Staff will use the web based portal system to keep current on:
Upcoming events/current events
State / National news
Direct Service Teams will use regular staff meetings to communicate among each other and facilitate quality outcomes for children and families.
Regular staff meetings including:
Daily Operations, and
Electronic mail will be utilized by all staff to facilitate communication between staff, parents, governing bodies and community agencies.